TY  - BOOK
AU  - Janakiraman, B.
AU  - Gopal, R.K.
TI  - Total Quality Management: Text and Cases
SN  - 81-203-2995-3
U1  - 658.4013 
PY  - 2006///
CY  - N.Delhi
PB  -  PHI
KW  - Total Quality Management
ER  -