Besterfield, Dale H. <br/><br/>
Total Quality Management.   

 - 3rd edition 
 - New Delhi   PHI  2005 
 - xi; 640p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BAS